We want you to love your Cernucci pieces as much as we love designing, creating & wearing them. That’s why, if you’re not completely happy with it, we’ll give you a full refund. All we ask is that it’s returned to us in its original condition with all original packaging, within the below stated timeframes from receiving your order:
EU – (14) days
To start your return have your order number ready.
Order numbers with 6 digits like #000000, use our returns portal here.
Order numbers starting with CUS like #CUS000000, use our returns portal https://us.cernucci.com/
Australia
-
Standard Delivery: £10.99 (3-5 Working Days)
Canada
-
Standard Delivery: £11.99 (5-7 Working Days)
Rest of the World
-
Standard Delivery: From £6.99 (Up to 7 Working Days)
Our EU customers will not need to pay any duty or VAT to clear customs.
Please note we do not ship to certain countries (see below). All orders will be fulfilled from the UK.
RETURNS
We want you to love your Cernucci pieces as much as we love designing, creating & wearing them. That’s why, if you’re not completely happy with it, we’ll give you a full refund. All we ask is that it’s returned to us in its original condition with all original packaging, within the below stated timeframes from receiving your order:
UK – (14) days
US & Canada – (28) days
EU – (14) days
To start your return have your order number ready.
Order numbers with 6 digits like #000000, use our returns portal here.
Order numbers starting with CUS like #CUS000000, use our returns portal https://us.cernucci.com/
Australia
-
Standard Delivery: £10.99 (3-5 Working Days)
Canada
-
Standard Delivery: £11.99 (5-7 Working Days)
Rest of the World
-
Standard Delivery: From £6.99 (Up to 7 Working Days)
Our EU customers will not need to pay any duty or VAT to clear customs.
Please note we do not ship to certain countries (see below). All orders will be fulfilled from the UK.
RETURNS
We want you to love your Cernucci pieces as much as we love designing, creating & wearing them. That’s why, if you’re not completely happy with it, we’ll give you a full refund. All we ask is that it’s returned to us in its original condition with all original packaging, within the below stated timeframes from receiving your order:
UK – (14) days
US & Canada – (28) days
EU – (14) days
To start your return have your order number ready.
Order numbers with 6 digits like #000000, use our returns portal here.
Order numbers starting with CUS like #CUS000000, use our returns portal here.
Partner Returns with order numbers ending -A, use our returns portal here.
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Buy One Get One Free Returns
We hope you love your purchase, but if you need to return part of an order placed under a Buy One, Get One Free (BOGOF) promotion, here's what you need to know:
- The BOGOF offer is based on buying one item at full price to receive another item free.
- If you return only the paid item and keep the free item, the promotion no longer applies.
- In this case, you will be charged the full price of the item you kept, and this amount will be deducted from your refund.
- If you return both items, you’ll receive a full refund as usual.
- If you return only the free item, you will not receive a refund for that item
⚠️BOGOF returns are manually reviewed to ensure the correct application of our promotional terms.
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Free Gift Offer Returns
- The Free Gift Offer applies when you spend £100 or more on women’s items, after discount.
- If you return an item from your order and your remaining qualifying spend falls below £100, you will no longer be eligible for the Free Gift Offer.
- In this case, you will be charged the full value of the free gift, and this amount will be deducted from your refund, unless the free gift is returned with your other items.
- If your remaining qualifying spend stays at £100 or more after the return, you can keep the free gift.
⚠️ Free Gift returns are manually reviewed to ensure the correct application of our promotional terms.
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Flash Offer Returns
- The £4.99 Tote Bag Flash Offer applies when you spend £50 or more on items, after discount.
- If you return an item from your order and your remaining qualifying spend falls below £50, you will no longer be eligible for the Flash Offer.
- In this case, you will be charged the full value of the tote bag, and therefore the remaining amount will be deducted from your refund, unless the tote bag is returned with your other items.
- If your remaining qualifying spend stays at £50 or more after the return, you can keep the tote bag.
⚠️ Flash Offer returns are manually reviewed to ensure the correct application of our promotional terms.
--------------------------------------------------------------------------------------------
">here.
Partner Returns with order numbers ending -A,
use our returns portal
here.
------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------
Buy One Get One Free Returns
We hope you love your purchase, but if you need to return part of an order placed under a Buy One, Get One Free (BOGOF) promotion, here's what you need to know:
- The BOGOF offer is based on buying one item at full price to receive another item free.
- If you return only the paid item and keep the free item, the promotion no longer applies.
- In this case, you will be charged the full price of the item you kept, and this amount will be deducted from your refund.
- If you return both items, you’ll receive a full refund as usual.
- If you return only the free item, you will not receive a refund for that item
⚠️BOGOF returns are manually reviewed to ensure the correct application of our promotional terms.
-----------------------------------------------------------------------------------------------
Free Gift Offer Returns
- The Free Gift Offer applies when you spend £100 or more on women’s items, after discount.
- If you return an item from your order and your remaining qualifying spend falls below £100, you will no longer be eligible for the Free Gift Offer.
- In this case, you will be charged the full value of the free gift, and this amount will be deducted from your refund, unless the free gift is returned with your other items.
- If your remaining qualifying spend stays at £100 or more after the return, you can keep the free gift.
⚠️ Free Gift returns are manually reviewed to ensure the correct application of our promotional terms.
--------------------------------------------------------------------------------------------
Flash Offer Returns
- The £4.99 Tote Bag Flash Offer applies when you spend £50 or more on items, after discount.
- If you return an item from your order and your remaining qualifying spend falls below £50, you will no longer be eligible for the Flash Offer.
- In this case, you will be charged the full value of the tote bag, and therefore the remaining amount will be deducted from your refund, unless the tote bag is returned with your other items.
- If your remaining qualifying spend stays at £50 or more after the return, you can keep the tote bag.
⚠️ Flash Offer returns are manually reviewed to ensure the correct application of our promotional terms.
--------------------------------------------------------------------------------------------
">here.
Partner Returns with order numbers ending -A,
use our returns portal
here.
------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------
Buy One Get One Free Returns
We hope you love your purchase, but if you need to return part of an order placed under a Buy One, Get One Free (BOGOF) promotion, here's what you need to know:
- The BOGOF offer is based on buying one item at full price to receive another item free.
- If you return only the paid item and keep the free item, the promotion no longer applies.
- In this case, you will be charged the full price of the item you kept, and this amount will be deducted from your refund.
- If you return both items, you’ll receive a full refund as usual.
- If you return only the free item, you will not receive a refund for that item
⚠️BOGOF returns are manually reviewed to ensure the correct application of our promotional terms.
-----------------------------------------------------------------------------------------------
Free Gift Offer Returns
- The Free Gift Offer applies when you spend £100 or more on women’s items, after discount.
- If you return an item from your order and your remaining qualifying spend falls below £100, you will no longer be eligible for the Free Gift Offer.
- In this case, you will be charged the full value of the free gift, and this amount will be deducted from your refund, unless the free gift is returned with your other items.
- If your remaining qualifying spend stays at £100 or more after the return, you can keep the free gift.
⚠️ Free Gift returns are manually reviewed to ensure the correct application of our promotional terms.
--------------------------------------------------------------------------------------------
Flash Offer Returns
- The £4.99 Tote Bag Flash Offer applies when you spend £50 or more on items, after discount.
- If you return an item from your order and your remaining qualifying spend falls below £50, you will no longer be eligible for the Flash Offer.
- In this case, you will be charged the full value of the tote bag, and therefore the remaining amount will be deducted from your refund, unless the tote bag is returned with your other items.
- If your remaining qualifying spend stays at £50 or more after the return, you can keep the tote bag.
⚠️ Flash Offer returns are manually reviewed to ensure the correct application of our promotional terms.
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