Last Updated

Return & Refund

All Returns:
 
We have extended our returns period during our Black Friday promotion and for Christmas. You can return within 30 days of your order being delivered. Please note, all items must be in the original packaged condition in order for us to accept your return. If your order is returned to us without all of the original packaging, your exchange or refund will not be processed.


We do not accept returns or exchanges for custom products or solid gold products as they are made to order. Additionally, earrings cannot be returned due to hygiene reasons.

Shipping paid on returned items is non-refundable.

Cernucci will only reimburse the return shipping in the event that a wrong item was sent to the recipient.
 
Exchanges:
 
We will process and ship your exchange within 48 hours of the original order being received.
 
*BUY ONE GET ONE FREE RETURNS*
 
For orders included in the Buy 1 Get 1 Free offer, in order to receive a refund, BOTH items must be returned. If only 1 item is returned we reserve the right to reject the request. We do not accept returns on items bought with custom products or earrings in the BOGO deal.
 
Lifetime Guarantee:

 
We are fully committed to creating and providing the best standard of jewellery, which is why we offer a lifetime guarantee for all purchases of gold plated/vermeil jewellery. If your product damages, fades, or stops working under normal wear, the guarantee entitles you to a one-time replacement of the piece - free of charge. This warranty is voided under any user damage issues (scratches, accidental breakage, water damage)


If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.

There is a £50 / $75 repair fee if you encounter future problems, only for repairable items.

*Lifetime guarantee does not cover lost or stolen items*
 
Cancelling your order:
 
Unfortunately, we are unable to cancel your order after it has been placed.
 
Once you receive your item(s) you can request a return within 14 days, information on how to do this is at the top of the page.
 
If you have any questions, feel free to email our team at support@cernucci.com.