Returning your order:
Use the link below and follow the instructions to request your return:
Note: We do not accept returns for custom products or solid gold orders as they are made-to-order and cannot be re-sold. All earrings sales are final due to hygiene purposes.
We allow up to 14 days from date of delivery to request your return. After this time period our system will not allow for it. We do not currently offer free returns labels. We will, of course reimburse the postage fee should you receive the wrong item or an item in error and have to ship it back.
Please make sure you have tracking and proof of weight for the parcel you're returning.
Currently our fulfilment centre holds any returned item for a period of 48 hours for quarantine purposes. When your item is received our fulfilment centre will automatically process the refund or replacement and subsequently send a confirmation email.
Please note, all items must be in the original packaged condition in order for us to accept your return. A returns slip complete with address information will be created automatically within the returns system, which can be printed direct or emailed to you.
*BUY ONE GET ONE FREE RETURNS*
For orders included in the Buy 1 Get 1 Free offer, in order to receive a refund or exchange, BOTH items must be returned. If only 1 item is returned we reserve the right to reject the request.
All Cernucci pieces come with a Lifetime Guarantee. This entitles you to a one-time replacement of your piece should you experience any manufacturing defects. This includes, defective bail, defective clasp or stone faults.
This guarantee is voided under intentional breakage, water damage or fading due to wear.
Please note, we offer replacements of the exact same item that is damaged, we cannot replace it for another item of the same or different value. To request a replacement for a faulty item, or for more details on the Lifetime Guarantee, please email email@example.com.
Cancelling your order:
Unfortunately, we are unable to cancel your order after it has been placed.
Once you receive your item(s) you can request a return within 14 days, information on how to do this is at the top of the page.
If you have any questions, feel free to email our team at firstname.lastname@example.org.