Our lifetime guarantee entitles you to a one-time repair of the piece - free of charge. We will repair the item if you experience any defects in craftsmanship or breakage. You will need to send us a photo or video of the damage. There is a £50 / $65 repair fee if you encounter future problems, after a replacement has been sent. This warranty is voided under any user damage issues (scratches, intentional breakage, water damage).
Note: we do not accept returns for custom products or solid gold orders as they are made-to-order and cannot be resold. All earrings sales are final.
To process a return or replacement - please refer to the link below. This link provides all the necessary information including the address and all details we may require.
We allow up to 14 days from date of delivery to request a return. After this time period our system will not allow a return. Returns postage is paid for by the customer, unless we have erred (we've sent you the wrong item).
Please make sure you have tracking and proof of weight for the parcel you're returning.
As soon as a return is received at our warehouse you will get an email and we will automatically process the refund or replacement. We do not refund the shipping cost you paid. Please note, all items must be in original packaged condition in order for us to accept your return. A returns slip complete with address information will be created automatically within the returns system, which can be printed direct or emailed to you.
If you have any questions, feel free to email our support at firstname.lastname@example.org