Shipping Information
GET IT IN TIME FOR CHRISTMAS
Order before 22nd December with Standard Delivery* OR Order before 23rd December with Next Day Delivery*.
* UK Orders Only.
GIFTING INFORMATION
Gift purchases made from 18th November can be returned up until Sunday 5th January 2025.
GIFT PACKAGING
One Cernucci Box/Pouch is given per order, not per item.- Orders under £25: Cernucci Pouch provided.
- Orders over £25: Grey Cernucci Box provided.
UK Delivery
- Evri Standard Delivery: £3.99 (3-5 Working Days)
- Royal Mail Standard Delivery: £3.99 (1-2 Business Days)
- Evri Next Day Delivery: £4.99 (Order before 8pm)
- Royal Mail Next Day Delivery: £4.99 (Order before 7pm Sunday to Friday)
*Next Day delivery restrictions apply in some areas of Scotland & Wales.
Northern Ireland
- Standard Delivery: £3.99 (3-5 Working Days)
- Royal Mail Standard Delivery: £3.99 (1-2 Working Days)
Republic of Ireland
- Standard Delivery: £4.99 (3-5 Working Days)
- Next Day Delivery: £19.99 (Order before 3 pm GMT, Monday-Friday)
France
- Standard Delivery: £5.99 (3-5 Working Days)
- Next Day Delivery: £19.99 (Order before 4 pm CEST, Monday-Friday)
Germany
- Standard Delivery: £4.99 (3-5 Working Days)
- Next Day Delivery: £19.99 (Order before 4 pm CEST, Monday-Friday)
Netherlands
- Standard Delivery: £5.99 (3-5 Working Days)
Italy
- Standard Delivery: £6.99 (5-7 Working Days)
- Next Day Delivery: £21.99 (Order before 4 pm CEST, Monday-Friday)
Spain
- Standard Delivery: £5.99 (3-5 Working Days)
- Next Day Delivery: £21.99 (Order before 4 pm CEST, Monday-Friday)
Scandinavia
- Standard Delivery: From £9.99 (Up to 7 Working Days)
USA
- Standard Delivery: £10.99 (3-5 Working Days)
- Express Delivery: £22.99 (1-2 Working Days)
Australia
- Standard Delivery: £10.99 (3-5 Working Days)
Canada
- Standard Delivery: £11.99 (5-7 Working Days)
Rest of the World
- Standard Delivery: From £6.99 (Up to 7 Working Days)
Please note we do not ship to certain countries (see below). All orders will be fulfilled from the UK.
Duties and Taxes
UK & EU
Cernucci ships to our UK & EU customers with duty & taxes paid, so you will not be charged any customs fees.
International
Customers are liable for any duties & taxes incurred once your parcel reaches the destination country (e.g., US, Canada, Australia and countries in Europe outside the EU).
Failed Delivery
If the package cannot be delivered due to incorrect shipping information or refusal to collect, the package will be returned to Cernucci at the customer’s expense. Costs include:
- Shipping fees
- Duty and taxes incurred
These costs will be deducted from the refund.
Items Not Received or Missing
If your delivery is lost or missing, you must submit a claim within:
- 10 days of order date (Evri)
- 7 days of order date (Royal Mail)
- 14 days for EU orders
Items Not Received but Marked as Delivered
We do not refund or replace items marked as delivered by the courier. For this reason, we recommend shipping to a secure address.
Countries We Do Not Ship To
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bangladesh, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Indonesia, Israel, Iraq, Isle of Man, Jamaica, Japan, Jersey, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Macedonia, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Saint Martin, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe