Shipping Information
New! Faster delivery services now live.
Please note: One Cernucci Box/Pouch is given per order. Not per item. Jewellery orders under £25 will receive a Cernucci Pouch & Jewellery orders over £25 will receive our grey Cernucci Box.
UK
Evri Standard Delivery - £3.99 (3-5 Working Days)
Evri Next Day Delivery* - £4.99 (Order before 9pm Sunday to Friday)
UK Royal Mail Standard - £3.99 (1-2 Business Days)
Royal Mail Next Day* - £4.99 (order before 7pm Sunday to Friday)
*Next Day postcode restrictions apply in some areas of Scotland & Wales.
NORTHERN IRELAND
Standard Delivery - £3.99 (3-5 Working Days)
RM Standard Delivery - £3.99 (1-2 Working Days)
REPUBLIC OF IRELAND
Standard Delivery - £4.99 (3-5 Working Days)
Next Day Delivery - £19.99 (order before 3pm GMT Mon-Fri)
FRANCE
Standard Delivery - £5.99 (3-5 Working Days)
Next Day Delivery - £19.99 (order before 4pm CEST Mon-Fri)
GERMANY
Standard Delivery - £4.99 (3-5 Working Days)
Next Day Delivery - £19.99 (order before 4pm CEST Mon-Fri)
NETHERLANDS
Standard Delivery - £5.99 (3-5 Working Days)
ITALY
Standard Delivery - £6.99 (5-7 Working Days)
Next Day Delivery - £21.99 (order before 4pm CEST Mon-Fri)
SPAIN
Standard Delivery - £5.99 (3-5 Working Days)
Next Day Delivery - £21.99 (order before 4pm CEST Mon-Fri)
SCANDINAVIA
Standard Delivery - From £9.99 (Up to 7 Working Days)
USA
Standard Delivery - £10.99 (3-5 Working Days)
Express Delivery - £22.99 (1-2 Working Days)
AUSTRALIA
Standard Delivery - £10.99 (3-5 Working days)
CANADA
Standard Delivery - £11.99 (5-7 Working days)
REST OF WORLD
Standard Delivery - From £6.99 (Up to 7 Working Days)
Please note list of countries below that we do not ship to.
Our EU customers will not need to pay any duty or VAT to clear customs
Please note, all orders will be fulfilled from the UK only.
DUTIES AND TAXES
UK and EU
Cernucci ships to our UK & EU customers with duty & taxes paid, if delivery is to these territories you will not be charged any customs fee.
International
Customers are liable for any duties & taxes incurred once your parcel reaches the destination country. Delivery to any other country, including but not limited to; the US, Canada, Australia, South Africa or any European country outside of the EU
FAILED DELIVERY
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (Cernucci) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.
Items Not Received/Missing
If you experience a delivery that is lost/missing/undelivered a claim will need to be made within:
10 days of order date with Evri
7 days of order date with Royal Mail
(14 days for EU)
Items Not Received But Tracking Shows Delivered
Please note we do not refund or replace items that are marked as delivered by the courier. For this reason, we always recommend that you get items delivered to a secure address. Visit our FAQ page for more details.
COUNTRIES WE DO NOT SHIP TO;
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bangladesh, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Indonesia, Israel, Iraq, Isle of Man, Jamaica, Japan, Jersey, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Macedonia, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Saint Martin, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Please note: One Cernucci Box/Pouch is given per order. Not per item. Jewellery orders under £25 will receive a Cernucci Pouch & Jewellery orders over £25 will receive our grey Cernucci Box.
UK
Evri Standard Delivery - £3.99 (3-5 Working Days)
Evri Next Day Delivery* - £4.99 (Order before 9pm Sunday to Friday)
UK Royal Mail Standard - £3.99 (1-2 Business Days)
Royal Mail Next Day* - £4.99 (order before 7pm Sunday to Friday)
*Next Day postcode restrictions apply in some areas of Scotland & Wales.
NORTHERN IRELAND
Standard Delivery - £3.99 (3-5 Working Days)
RM Standard Delivery - £3.99 (1-2 Working Days)
REPUBLIC OF IRELAND
Standard Delivery - £4.99 (3-5 Working Days)
Next Day Delivery - £19.99 (order before 3pm GMT Mon-Fri)
FRANCE
Standard Delivery - £5.99 (3-5 Working Days)
Next Day Delivery - £19.99 (order before 4pm CEST Mon-Fri)
GERMANY
Standard Delivery - £4.99 (3-5 Working Days)
Next Day Delivery - £19.99 (order before 4pm CEST Mon-Fri)
NETHERLANDS
Standard Delivery - £5.99 (3-5 Working Days)
ITALY
Standard Delivery - £6.99 (5-7 Working Days)
Next Day Delivery - £21.99 (order before 4pm CEST Mon-Fri)
SPAIN
Standard Delivery - £5.99 (3-5 Working Days)
Next Day Delivery - £21.99 (order before 4pm CEST Mon-Fri)
SCANDINAVIA
Standard Delivery - From £9.99 (Up to 7 Working Days)
USA
Standard Delivery - £10.99 (3-5 Working Days)
Express Delivery - £22.99 (1-2 Working Days)
AUSTRALIA
Standard Delivery - £10.99 (3-5 Working days)
CANADA
Standard Delivery - £11.99 (5-7 Working days)
REST OF WORLD
Standard Delivery - From £6.99 (Up to 7 Working Days)
Please note list of countries below that we do not ship to.
Our EU customers will not need to pay any duty or VAT to clear customs
Please note, all orders will be fulfilled from the UK only.
DUTIES AND TAXES
UK and EU
Cernucci ships to our UK & EU customers with duty & taxes paid, if delivery is to these territories you will not be charged any customs fee.
International
Customers are liable for any duties & taxes incurred once your parcel reaches the destination country. Delivery to any other country, including but not limited to; the US, Canada, Australia, South Africa or any European country outside of the EU
FAILED DELIVERY
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (Cernucci) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.
Items Not Received/Missing
If you experience a delivery that is lost/missing/undelivered a claim will need to be made within:
10 days of order date with Evri
7 days of order date with Royal Mail
(14 days for EU)
Items Not Received But Tracking Shows Delivered
Please note we do not refund or replace items that are marked as delivered by the courier. For this reason, we always recommend that you get items delivered to a secure address. Visit our FAQ page for more details.
COUNTRIES WE DO NOT SHIP TO;
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bangladesh, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Indonesia, Israel, Iraq, Isle of Man, Jamaica, Japan, Jersey, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Macedonia, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Saint Martin, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe