Shipping Information

DELIVERY UPDATE

Due to the bank holiday there will be no collections from our warehouse Saturday 24th May and Sunday 25th May. Any UK next day delivery orders placed after 8pm BST Friday 23rd May will be dispatched Monday 26th of May for Tuesday 27th May delivery. For standard delivery please allow extra time to receive your parcel due to limited courier deliveries over the weekend.

GIFT PACKAGING

One Cernucci Box/Pouch is given per order, not per item.

    • Orders under £25: Cernucci Pouch provided.
    • Orders over £25: Grey Cernucci Box provided.

UK Delivery

  • Evri Standard Delivery: £3.99 (3-5 Working Days)
  • Evri Next Day Delivery: £4.99 (Order before 8pm Monday - Friday)

*Next Day delivery restrictions apply in some areas of Scotland & Wales.

Northern Ireland

  • Standard Delivery: £3.99 (3-5 Working Days)

Republic of Ireland

  • Standard Delivery: £4.99 (3-5 Working Days)
  • Next Day Delivery: £19.99 (Order before 3 pm GMT, Monday-Friday)

France

  • Standard Delivery: £5.99 (3-5 Working Days)
  • Next Day Delivery: £19.99 (Order before 4 pm CEST, Monday-Friday)

Germany

  • Standard Delivery: £4.99 (3-5 Working Days)
  • Next Day Delivery: £24.99 (Order before 4 pm CEST, Monday-Friday)

Netherlands

  • Standard Delivery: £5.99 (3-5 Working Days)

Italy

  • Standard Delivery: £6.99 (5-7 Working Days)
  • Next Day Delivery: £21.99 (Order before 4 pm CEST, Monday-Friday)

Spain

  • Standard Delivery: £5.99 (3-5 Working Days)
  • Next Day Delivery: £21.99 (Order before 4 pm CEST, Monday-Friday)

Scandinavia

  • Standard Delivery: From £9.99 (Up to 7 Working Days)

USA

Please visit our USA store here: https://us.cernucci.com/

Australia

  • Standard Delivery: £10.99 (3-5 Working Days)

Canada

  • Standard Delivery: £11.99 (5-7 Working Days)

Rest of the World

  • Standard Delivery: From £6.99 (Up to 7 Working Days)

Please note we do not ship to certain countries (see below). All orders will be fulfilled from the UK.

Duties and Taxes

UK & EU

Cernucci ships to our UK & EU customers with duty & taxes paid, so you will not be charged any customs fees.

International

Customers are liable for any duties & taxes incurred once your parcel reaches the destination country (e.g., US, Canada, Australia and countries in Europe outside the EU).

Failed Delivery

If the package cannot be delivered due to incorrect shipping information or refusal to collect, the package will be returned to Cernucci at the customer’s expense. Costs include:

  • Shipping fees
  • Duty and taxes incurred

These costs will be deducted from the refund.

Items Not Received or Missing

If your delivery is lost or missing, you must submit a claim within:

  • 10 days of order date (Evri)
  • 7 days of order date (Royal Mail)
  • 14 days for EU orders

Items Not Received but Marked as Delivered

We do not refund or replace items marked as delivered by the courier. For this reason, we recommend shipping to a secure address.

Countries We Do Not Ship To

Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bangladesh, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Indonesia, Israel, Iraq, Isle of Man, Jamaica, Japan, Jersey, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Macedonia, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Saint Martin, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe