NSG Media Terms and Conditions

About Us

Cernucci is a trading name of NSG Media Limited, a company registered in England & Wales under company number 11495047 with registered address at 20 Dale Street, Manchester, England M1 1EZ. You can contact us by writing to us at this address or by emailing us at support@cernucci.com.

Binding Agreement

Please read these Terms and Conditions (“Terms”) carefully before purchasing products from us. By using our website and ordering products from us, you acknowledge, accept and agree to be bound and abide by these Terms just as if you and NSG Media Limited had signed an agreement containing these Terms. If you do not agree, please exit our website and do not purchase any products.

YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES FROM THIS WEBSITE IF YOU ARE NOT AT LEAST 18 YEARS OF AGE

You should also carefully review our Privacy Notice before placing an order for products or services through this website.

These Terms may have changed since you last reviewed them. For a list of changes and when they were made, see [LINK]. You acknowledge and agree that you are responsible for checking the Terms periodically for changes and that if you purchase any items from us after we have uploaded any updates or changes to the Terms, then those purchases will be subject to those updated or changed Terms.

Where to find information about us and our products

You can find everything you need to know about us, NSG Media Limited, and our products on our website before you order. We also confirm the key information to you in writing after you order by email.

Linking to a Section

When you buy from us you are agreeing that:

We only accept orders when we've checked them

We contact you to confirm we've received your order and then we will contact you again (normally within 1 working day) to confirm we've accepted it.

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside our delivery areas, as stated on our website or because the product was mispriced by us. If this happens, we will let you know as soon as possible and refund any sums you have paid.

We charge you when you place an order

You will own your product once we have received payment in full. We accept the following payment methods as found in the footer below.

We only deliver to certain countries

The countries we deliver to and the timescales for delivery can be found on the delivery page. Click here to view.

We pass on some increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, such as delays due to a pandemic, natural disasters, terrorist attacks; war; collapse of building; fires or accidents, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team at support@cernucci.com to end the contract and receive a refund for any products you have paid for but not received.

Products can vary slightly from their pictures

A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.

You’re responsible for making sure your measurements are accurate

If we're making or supplying a product that is bespoke to measurements, images or letters you provide, you're responsible for making sure those measurements, images or letters are correct. Find information and tips on how to measure on our website or contact our Customer Service Team: support@cernucci.com.

You have a legal right to change your mind plus extra rights under our guarantee in relation to some products

Your legal right to change your mind. For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

Legally you have the right to cancel within 14 days from the delivery of the goods, but please note our extended goodwill guarantee below. You can cancel by informing us (for example by letter or email) although you are not obliged to. You can use the model cancellation form which can be found here: [Insert link to model cancellation form].

We will reimburse you of all sums through the same means of payment initially used by you and as soon as possible and not later than 14 days from the day on which you have informed us of your decision to cancel. We may withhold reimbursement until we have received the goods back or you have provided us with proof you have sent these back.

Our goodwill guarantee.In addition, we, NSG Media Limited, offer our customers a goodwill guarantee for most products bought online, which is more generous than your legal rights in the ways set out below. This goodwill guarantee does not affect your legal rights if there is something wrong with your product (for more on those rights see You have rights if there is something wrong with your product).

Your legal rights Your legal rights How our goodwill guarantee is more generous
14 days to change your mind. 28 days to change your mind.

 

When you can't change your mind:

  • Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them, for example earrings, swimwear or underwear.
  • Goods that are custom-made to your specifications or are clearly personalized.
  • Goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind.If you change your mind about a product you must let us know no later than 28 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know.To let us know you want to change your mind, contact our Customer Service Team: support@cernucci.com or fill in the online form at our returns portal (cernucci.intelligentreturns.net/main/landing).

You have to return the product at your own cost.You have to return your product to us within [28] days of you telling us you have changed your mind. Returns are at your own cost.

  1. To start your return, head to our returns portal (you’ll need your order number to hand).
  2. Select what items you’d like to return and why. This helps us improve to make sure you love your purchase next time.
  3. Select your chosen return method. You’ll be able to see the drop off points closest to you using the map.
  4. Pay for your return – unfortunately, we’re currently unable to offer free returns for our customers. We will refund the standard delivery costs for the initial delivery when you first ordered the products. However, we don’t refund any extra you have paid for express delivery or delivery at a particular time.
  5. Print your return label and attach it to the outside of your parcel. If you don't have a printer, don't worry! Not all our return options require a printer. For instance, you can take your parcel to a shop where the label can be printed for you. You’ll see the options available in the returns portal.
  6. Done! Your parcel is now ready to be taken to your chosen drop-off point.

If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, see our Returns Process or contact our Customer Service Team: support@cernucci.com

What do the different return tracking events mean?

When sending back your item – you’ll be notified of where the parcel is every step of the way. We’ve summarised what the most common tracking events mean below:

  • Received by the carrier – You’ve dropped your parcel off and it’s ready to make its way back to our warehouse.
  • In transit to our local hub – When returning internationally, returns are first sent to a local warehouse where they’re grouped together and shipped back to our warehouse, cutting down on carbon emissions.
  • Processed by hub – Your return was received by the local hub, has been grouped, and is ready for its final journey.
  • In transit to retail – this is the last bit of the journey before we receive the item.
  • Delivered to retailer – We’ve got it! Please see the below section regarding ‘When and how we refund you’ for further details.

We only refund standard delivery costs.We don't refund any extra you have paid for express delivery, next day delivery or delivery at a particular time.

We reduce your refund if you have used or damaged a product . If you handle the product in a way which would not be acceptable, we may reduce your refund, to compensate us for its reduced value. For example, we may reduce your refund if the product's condition is not "as new" price tags have been removed, the product-branded packaging is damaged, accessories are missing, the product has been improperly stored, you have failed to follow the product instructions or to perform any preventative maintenance, or you have modified the products. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team: support@cernucci.com can advise you on whether we're likely to reduce your refund.

When and how we refund you.If you tell us you've changed your mind about a product that hasn't been delivered or one that we're collecting from you, we refund you as soon as possible and within 14 days of when you have informed us that you have changed your mind. If you’re sending your product back to us, we refund you within 14 days of when we receive the product at our warehouse (or (if earlier) receiving evidence you’ve sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund and you will receive an email notification after we have sent the refund. You will be refunded in your local currency or the currency you have paid in.

Buy one get one free returns. In order to receive a refund for items purchased under the Buy 1 Get 1 Free offer, both items must be returned. If only 1 item is returned we reserve the right to reject the request, or until the 2nd item is returned. We do not accept returns on items bought with custom products or earrings in the buy one get one free offer.

You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must contact our Customer Service Team: support@cernucci.com. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.

Summary of your key legal rights.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  • Up to 30 days: if your goods are faulty, then you can get a refund.
  • Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
  • Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
  • In addition to the above, we are fully committed to creating and providing the best standard of jewellery, which is why we offer a 12 month Cernucci Guarantee for all purchases of gold plated/vermeil jewellery. If your product arrives damaged or has any manufacturing defect within 12 months of your purchase, our guarantee entitles you to a one-time replacement of the piece - free of charge. This guarantee does not apply in relation to any user damage issues such as scratches or breakage.

    If something is wrong with your product, you are required to return this using our returns policy as described above and found here. However we will pay for the costs of your return.

    Exchanges

    If you wish to exchange your product rather than receiving a refund then please let us know and return the product to us as per our returns process. We will process and ship your exchange within 48 hours of the original order being received [by us].

    We can change products and these terms

    Changes we can always make.We can always change a product:

  • to reflect changes in relevant laws and regulatory requirements for example, if we are no longer permitted to sell a product.
  • to make minor technical adjustments and improvements. These are changes that don't affect your use of the product.
  • Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the product or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team: support@cernucci.com to end the contract before the change takes effect and receive a refund for any products you've paid for but not received:

    Limited Warranty – PLEASE NOTE THIS SECTION ONLY APPLIES IF YOU LIVE IN THE USA

    THE LIMITED WARRANTY IN THESE TERMS GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

    WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS LIMITED WARRANTY.

    SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

    THE REMEDIES DESCRIBED IN THESE TERMS ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THE LIMITED WARRANTY CONTAINED IN THESE TERMS. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT THAT YOU HAVE PURCHASED THROUGH THE SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY LOSS OF PRODUCTION, WORK, DATA, USE, BUSINESS, GOODWILL, REPUTATION, REVENUE OR PROFIT, ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS OR SERVICES, OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

    SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

    THE LIMITED WARRANTY IN THESE TERMS EXTENDS ONLY TO THE ORIGINAL PURCHASER OF PRODUCTS AND SERVICES FROM THE WEBSITE. IT DOES NOT EXTEND TO ANY SUBSEQUENT OR OTHER OWNER OR TRANSFEREE OF THE PRODUCT.

    We can end our contract with you

    We can end our contract with you for a product and claim any compensation due to us if you don’t, within a reasonable time, allow us to deliver the product to you. In this case we shall contact you to confirm if you would like us to re-arrange delivery of the product or receive a refund.

    We don't compensate you for all losses caused by us or our products

    We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control. As long as we have taken the steps set out in the section “We're not responsible for delays outside our control”.
  • Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
  • A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
  • We use your personal data as set out in our Privacy Notice

    How we use any personal data you give us is set out in our Privacy Notice: Privacy Policy – Cernucci

    You have several options for resolving disputes with us

    By Contacting us.Our Customer Service Team: support@cernucci.com will do their best to resolve any problems you have with us or our products.

    You can go to court. These terms are governed by English law but if you live in a country other than England then you will also have the benefit of any provisions of your local law that automatically apply to a consumer contract. Wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland or a country within the European Union, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

    Other important terms apply to our contract

    We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll contact you to let you know if we plan to do this. If you're unhappy with the transfer you can contact our Customer Service Team: support@cernucci.com to end the contract within [PERIOD] of us telling you about it and we will refund you any payments you've made in advance for products not provided.

    You can only transfer your contract with us to someone else if we agree to this.We may not agree if there are valid reasons for us not to do so, for example if we suspect fraud or the person you wish to transfer the contract to is under 18. However, you can transfer our guarantee (as explained in Our goodwill guarantee) to a new owner of the product. We can require the new owner to prove you transferred the product to them, for example by showing us the email from us confirming your order.

    Nobody else has any rights under this contract.This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

    If a court invalidates some of this contract, the rest of it will still apply.If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

    Even if we delay in enforcing this contract, we can still enforce it later.We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.