Our lifetime guarantee entitles you to a one-time repair of the piece - free of charge. We will repair the item if you experience any defects in craftsmanship or breakage. There is a £50 repair fee if you encounter future problems.
To process a return or replacement - please refer back to the tracking page which you received via email link when your order was shipped. There is an option in the top right corner where you can request a return or replacement - this link provides all the necessary information including the address and all details we may require.
We allow up to 30 days from date of ordering to request a return. After this time period our system will not allow a return. Returns postage is paid for by the customer, unless a faulty order was received (we may require photo evidence of this) or we sent a wrong item.
As soon as a return is received at our warehouse we will automatically process the refund or replacement. Please note, all items must be in original packaged condition in order for us to accept your return. A returns slip complete with address information will be created automatically within the returns system, which can be printed direct or emailed to you.
You can also use this direct link to access the returns page:
If you have any questions, feel free to email our support at firstname.lastname@example.org