Can I still purchase from your website?
Yes! We're currently still able to accept orders and ship internationally. We recommend ordering to an address that you know you'll be able to access, such as your home, as opposed to business addresses that may have restricted access.
Are you shipping as normal?
We're trying our best! Unexpected minor delays are happening internationally. We will be sure to communicate any significant delays with you using the email address that you enter at checkout.
Can I change my delivery address?
We understand that you may now need to amend your delivery addresses, and some couriers have a self-service option that allows you to do this. If this option is available to you, it'll be included in the tracking information sent to you when your order's left the warehouse. Unfortunately, the Cernucci Support Team aren't able to amend the delivery address of your order once it's been placed.
What are Cernucci doing to ensure the safety and well-being of staff within our business and supply chain?
The Cernucci team will always be a priority, and we're doing all we can to protect the safety and wellbeing of our team across the world, while continuing to provide the best Cernucci experience possible, as safely as we can. Our office and fulfilment centre have made operational changes, too - including more regular cleaning, entry/exit control and restrictions in common areas.